Frequently asked questions

Open the product, review the available options and select the one you want. Choose Buy Now, enter your shipping details and review the item price, shipping fee and total before continuing to PayPal.

Checkout purchases one selected selling option. An option may contain several pieces or a set. Check its name and product details for the contents; ask us before ordering if anything is unclear.

Prices are in US dollars (USD). Product cards show the default option price; other options may have different prices. The checkout summary shows the selected option, shipping fee and total. Products marked On request require a quote.

Listed shipping fees are based on delivery to the United States. For other destinations, contact us on WhatsApp to confirm shipping before ordering.

Direct-purchase products use customs-cleared shipping with import duties and taxes included in the quoted total. Bulk, custom and bulky shipments have separately agreed shipping and tax arrangements. See our Shipping Policy.

Standard orders normally dispatch within 2–3 days after payment is confirmed. The current delivery estimate is 10–15 days after dispatch, unless the product states a different estimate. Custom orders and bulky shipments have separately agreed preparation and delivery arrangements. These are estimates, not a promise of arrival within 10–15 days of payment. Contact us before ordering if you have a specific deadline.

Buy Now uses PayPal. Review the amount and recipient in PayPal before approving payment. If you approved payment but the result is unclear, check your PayPal activity and contact us before trying to pay again.

After the website confirms payment, copy or save the website order number. Use that number and the email address entered at checkout on Track your order. We add carrier and tracking details when available. For shipped orders with a tracking number and public tracking link, Track Package opens the carrier or freight forwarder website. Online tracking availability and updates depend on that provider; this website does not display a live tracking feed. If a link is not yet available or you cannot find your order number, email us or contact us on WhatsApp.

This website does not send automatic order-confirmation or shipping emails. Save your website order number and use order tracking. Any messages sent by PayPal are separate from this website.

Contact us on WhatsApp with the products, quantities and destination for a tailored quote. The website checkout purchases one selected option at a time and does not have a multi-product cart.

Our team is based in mainland China and can help with product sourcing, hands-on inspection, price comparison and shipping arrangements. Send us a photo, link or description on WhatsApp, from small everyday items to bulky goods. Availability, inspection scope, quantities, customization and shipping feasibility are confirmed for each request. Learn more about our sourcing service.

Contact us with your website order number, a description and relevant photos so we can review damaged, faulty, incorrect or missing goods and arrange an appropriate replacement or refund. Necessary return shipping for a confirmed product problem is our responsibility.

For ordinary change-of-mind returns, contact us within 14 days of delivery. Items should be unused, undamaged and complete. You pay return shipping, and the original outward shipping charge is not refunded unless applicable law requires otherwise. Custom-made or personalized goods are not eligible for change-of-mind returns or exchanges; this does not exclude product problems or mandatory consumer rights.

Returns normally go to China. Contact us on WhatsApp or [email protected] for the specific return address before sending anything back; do not use a parcel-label address without checking with us.