Shipping and Returns

Order preparation

Standard orders normally dispatch within 2–3 days after payment is confirmed. Custom orders, bulk purchases and bulky shipments may need different preparation arrangements, which we discuss before confirming the order.

Delivery estimates

The current delivery estimate for standard listed products is 10–15 days after dispatch unless the product states a different estimate. Preparation time is separate from transit time. Estimates are not guaranteed arrival dates. Contact us before ordering if you have a specific deadline.

Destinations, shipping fees & customs

Listed shipping fees are based on delivery to the United States. For other destinations, contact us before ordering to confirm shipping availability and the applicable cost. Review the selected option, shipping fee and total before payment.

Direct-purchase products use customs-cleared shipping with import duties and taxes included in the quoted total. Bulk, custom and bulky shipments have separately agreed shipping and tax arrangements.

For a separately quoted order, we confirm the route, delivery service, customs arrangements, taxes and any excluded charges before you agree to the quote.

Tracking your shipment

Save your website order number after payment is confirmed. Enter that number and the email used at checkout on Track your order to see the order information recorded on our website.

We add carrier and tracking details when they become available. For shipped orders with a tracking number and a public tracking link, Track Package opens the carrier or freight forwarder’s tracking website. Availability, detail and update timing depend on the shipment provider. Our website does not synchronize a live tracking feed, and a tracking number may not have events immediately.

If online tracking is not available, contact us with your website order number so we can check the shipment with the provider. The website order number and the transport tracking number are different identifiers.

Delays, lost shipments & support

If we cannot dispatch within the promised timeframe, we will contact you about a revised arrangement or cancellation and refund, in accordance with applicable requirements. For a delivery problem, contact us so we can investigate with the provider. A shipment confirmed lost will be handled through an appropriate replacement or refund; a short gap in tracking events alone does not establish that a parcel is lost.

Website-generated order and shipping emails are not enabled. Please save your order number and use order lookup or contact support. For cancellations, product problems and returns, read Returns & Refunds.

Email [email protected] or contact us on WhatsApp: +86 176 3126 6037. For an existing order, include your website order number.